Signing in to Kudo

There are three ways into Kudo: your email and password, Google, and, if you installed Kudo on a store, the store's own admin. Which one you use depends on how you first created your account.

How do I log in?

Go to getkudo.co and press Log in. Enter your email and password, or press Log in with Google.

If you created your account with your email, use the same email and password. A password is at least 6 characters. If you created it with Google, always use Log in with Google: an account made with Google has no password.

I did not receive the confirmation email

After you sign up with an email, Kudo sends a confirmation link and asks you to open it. Your account is not active until you do. The link opens your dashboard.

1. Check your spam or junk folder, and any promotions tab.
2. Check the address on the sign-up screen. A typo in the address is the most common cause, and Kudo cannot deliver to an address that is wrong.
3. On the "Check your email" screen, press Resend link to send a new one.
4. Wait a minute. Emails can take that long to arrive.

If the address was wrong, sign up again with the right one. If you pressed Resend link, use the newest email.

How do I reset my password?

1. On the log in screen, press Forgot password?.
2. Enter the email you signed up with and press Send reset link.
3. Open the email, follow the link, and choose a new password.

Kudo says a link is on its way if there is an account for that address, and it does not say whether there is one. If the email does not arrive, check your spam folder and the spelling of the address, then try once more after a minute. When you are already signed in, Settings has a Send password reset email button that sends the link to your account email.

A Google account has no password to reset. Use Log in with Google instead.

Can I sign in with Google?

Yes. Log in with Google is on the log in and sign up screens. It uses the Google account you choose, and you do not need a Kudo password.

I installed Kudo from Shopify or Wix and have no password

An account opened by a Shopify or Wix install has no password, and you do not need one. Open Kudo from inside the store's own admin:

• Shopify: your Shopify admin, then Apps, then Kudo. If Kudo shows an Open Kudo button, it opens Kudo signed in, in a new tab.
• Wix: your Wix dashboard, then open Kudo from your apps. The Open Kudo button does the same.

Opening Kudo from the store's admin is the way back in. The log in screen on getkudo.co does not know a password for these accounts.

What this does not do

• Kudo does not send a sign-in link by email for an ordinary account. You use a password or Google.
• A password reset does not work for a Google account.
• A confirmation link does not activate an account if the address is wrong.
• Signing in to Kudo from a store admin does not give you a password for getkudo.co.

Frequently asked questions

Why does Kudo say my email or password is invalid?
Either the password is wrong or the account was made another way. If you signed up with Google, use Log in with Google. Otherwise reset your password.

Do I need a credit card to sign up?
No. Signing up needs no payment details. The card is asked for at checkout once your page is set up and you pick Pro or AI Pro, and it is charged when the 14-day free trial ends; cancel before then and you pay nothing.

Still stuck? Write to support@getkudo.co from the address you signed up with, and tell us whether you signed up with an email, Google, Shopify or Wix.