Photo and video reviews
A review with the customer's own photograph of your food, your haircut or your finished kitchen is the most persuasive kind there is, and it is the one thing a competitor cannot copy off you. Kudo's review form asks for photos on Pro and AI Pro, and for a video on AI Pro. On the Free plan the form does not ask for pictures at all.
What a customer can attach
Up to three photos, each up to 5 MB. One video, up to 50 MB — which is a few seconds of phone footage, not a film.
They choose the files on the same screen where they write the review, before they send it. Nothing is uploaded on your side and nothing needs an account.
Where they appear
Photos and video sit with the review itself: on your Kudo page in whichever layout you have chosen, and in the widget on your own website. They are not put into your page's photo gallery — that section is yours, filled from the editor, and a customer's picture appearing there before you had approved the review would be the wrong thing entirely.
Video is loaded only when somebody presses play, so a page with ten video reviews does not download ten videos to a visitor's phone.
Approval carries them
A review waiting for approval keeps its files with it. Publishing hands them over together; discarding removes both. There is no state where a review appears without the pictures a customer attached to it.
Removing one
You cannot edit a photo out of a review and keep the rest, and there is no crop or filter tool. What you can do is hide the whole review, which takes it off your page and out of your widget at once. Anything genuinely wrong — a picture of the wrong business, something that should not be public — is worth sending to support@getkudo.co rather than left up.
What Kudo does not do to the files
It does not convert them. A clip recorded on an iPhone arrives in the format the iPhone produced, and it is served as it was uploaded. That is nearly always fine on the phone that shot it and on any current browser; a very old desktop browser may not play it, and there is a plain link under every video for exactly that case.
It does not compress or re-encode. The size limits are the whole of the protection, which is why they are what they are: a bucket-level limit still holds if something else goes wrong.
It does not host anything a review does not carry. Files uploaded by someone who then abandoned the form are not attached to anything and never appear.
Frequently asked questions
Is this a paid feature?
Yes. Photo reviews are on Pro and AI Pro, and video reviews on AI Pro, with no cap on how many reviews carry them. A page that moves back to Free keeps every photo and video it already collected, on the page and in the widget; only the form stops asking for new ones.
How many photos per review?
Three, at 5 MB each, plus one video at up to 50 MB.
Do they show in the widget on my own site?
Yes. The widget shows the same review the page shows, media included.
Can I add photos to a review myself?
No. The pictures come from the customer, which is the point of them — a photo the business supplied is a marketing image, not a review.
A customer says the upload failed.
The usual cause is a file over the limit — a minute of 4K video is far more than 50 MB. A shorter clip, or a photo instead, goes through.
Still stuck? Write to support@getkudo.co with the page address and roughly when the customer tried.