Hiding or deleting a review

Hiding and deleting are not the same thing in Kudo. Hiding takes a review off your page and keeps it. Deleting a review waiting for approval removes it for good. You find both in Reviews → Results.

How do I hide a published review?

Open Reviews → Results.
Find the review, open its ⋯ menu and press Hide from page.

Kudo says "Hidden from Kudo page" and the review moves to the Hidden tab. A hidden review is gone from your Kudo page, from your website widget on its next load, and from every feed Kudo produces. The review is kept, and its words are not changed.

How do I get a hidden review back?

Open the Hidden tab in Reviews → Results, open the review's ⋯ menu and press Publish to page. It returns to your page and your widget.

What about a review that is waiting for approval?

Reviews customers send through your review form wait for you in Reviews → Results before they appear. You can Publish one, or hide or discard it.

Discarding a review that came through your form deletes it and any photos with it. That cannot be undone. Hiding keeps it, so it is the safer choice if you are unsure.

Can I delete a published review?

Not from the dashboard. A published review can be hidden, and a hidden review stays in your library. Kudo does not offer a delete for a review that is already published, and it does not let you edit what the customer wrote.

If you need a review removed completely, for example because it contains something private, write to support@getkudo.co with your page address and which review it is.

What this does not do

Hiding does not delete a review.
Hiding does not tell the customer.
Kudo does not let you edit a customer's review.

Frequently asked questions

Can I remove a bad review?
You can hide it, so visitors do not see it. You cannot edit it. Replying to it publicly is often better for the business: see the article on replying to reviews.

Does hiding remove it from my widget?
Yes. A hidden review is hidden everywhere Kudo shows reviews.

Does hiding cost anything or need a paid plan?
No. Hiding works on Pro and AI Pro alike.

Still stuck? Write to support@getkudo.co with your page address and which review you mean.