Changing or cancelling your plan

You change or cancel a Kudo plan in Settings, under Plan and billing. Where the button takes you depends on where you bought the plan.

How do I cancel my plan?

Open Settings and find Plan and billing. It shows your plan and its status.

• You bought on getkudo.co. Press Manage or cancel your plan. It opens the billing page, where you manage your subscription and your payment details.
• You bought on Shopify. Press Manage or cancel your plan in Shopify. Shopify bills and manages it.
• You bought on Wix. Press Manage or cancel your plan in Wix. Wix bills and manages it.

If Settings has no such button, your plan was set up by our team or is billed somewhere Kudo cannot link to. Write to support@getkudo.co and a person will change or cancel it.

If you are on the 14-day free trial, cancel before it ends and you will not be charged. The card is only charged when the trial ends.

What happens when I cancel?

Your plan keeps working until the end of the period you paid for. Settings shows Access until and the date. After that your account has no plan.

Your reviews and your page stay, and the page stays live. Kudo does not delete anything when a plan ends. What stops is what the paid plan added:

• Google and other connected sources stop syncing on their own. If your plan comes back, they start again without you reconnecting anything.
• Your dashboard waits until you pick a plan, and your review widgets on other websites stop showing. They start again when a plan comes back.
• Customers can no longer attach photos to new reviews. Photos already on your page stay.
• The summary above your reviews and the AI features, including the AI review form, stop. The AI form falls back to the standard form, so your review link and QR code keep working.

⚠️ A cancellation takes effect for your public page the moment the paid period ends.

How do I change my plan?

To move up from Pro to AI Pro, press Upgrade to AI Pro in Settings. To pick a plan after yours has ended, choose one on the screen the dashboard shows. On Shopify or Wix you are taken to their plan page to do it.

To move down from AI Pro to Pro, write to support@getkudo.co from your account email and a person will change it. Moving down does not delete anything: the AI features stop at the change.

How do I update my payment method?

On getkudo.co, press Manage or cancel your plan in Settings: the billing page has your payment method. If a payment fails, Settings says so and asks you to update it.

On Shopify or Wix, your payment method is managed by them.

What this does not do

• Cancelling does not delete your page, your reviews or your photos.
• Cancelling does not stop your plan immediately. It runs to the end of the period.
• Kudo does not charge you again after you cancel.
• Cancelling on getkudo.co does not cancel a plan bought on Shopify or Wix, because those are billed by them.

What does a plan cost?

Pro is $4.99/mo and AI Pro is $9.99/mo. The Pricing page has what each includes. New accounts start with a 14-day free trial of either.

Frequently asked questions

Do I get a refund if I cancel?
Cancelling stops the next charge. Refunds are a person's decision: write to support@getkudo.co with your account email and we will tell you.

Will I lose my reviews?
No. Reviews stay on your page, and the page stays live.

Can I come back to Pro later?
Yes. Upgrade again, and your sources and settings pick up where they were.

Still stuck? Write to support@getkudo.co from your account email and tell us where you bought your plan.