Taking appointments on your page

The Appointments app puts a Book a time button on your page. A visitor picks a service, a day and a free time, leaves their name and a way to reach them, and you get the booking by email.

Which plan do I need?

Appointments needs Pro or AI Pro to be turned on. You can set it all up first, and on a store's Free plan the last step, Turn on, asks you to upgrade. Nothing is shown to visitors until you turn it on.

How do I set up appointments?

1. Open Apps and choose Appointments.
2. Template. Pick a starting point: Tastings and consultations, 30-minute visits on weekdays, 1-hour sessions, or Start blank. You change everything next.
3. What people book. Name each service and choose how long it takes: 15, 30, 45, 60 or 90 minutes. You can offer up to 10 services.
4. When. Choose your opening hours: Monday to Friday 9:00 to 17:00, Tuesday to Saturday 10:00 to 16:00, Monday to Saturday 10:00 to 18:00, or every day 9:00 to 17:00. Choose how much notice you need (2, 12, 24 or 48 hours) and how far ahead people can book (14, 30, 60 or 90 days).
5. Turn on. Check the summary and your time zone, then press Turn on.

Kudo does not turn Appointments on until your opening hours are set.

What do visitors see and do?

Visitors only see times that are free inside your hours, after your notice period. They enter a name and either an email or a phone number, and they can leave a note. Two people cannot book the same time: once a time is taken it disappears for everyone else.

If a visitor gives an email, they get a confirmation with a link to cancel. If they give only a phone number, they get no email, and you find their number in the booking under Results.

Where do I see my bookings?

Each booking is emailed to you. You can also see them in Apps → Appointments, under Results, in Coming up and Past, and in the Bookings list of your Inbox.

How do I cancel a booking?

In Apps → Appointments, open Results, find the booking and press Cancel, then confirm. Kudo emails the customer that it is cancelled if they gave an email. If they left only a phone number, Kudo tells you so you can call them. You can only cancel a booking that has not happened yet. Cancelling works even if your plan has ended.

How do I stop taking bookings?

In Results, press Stop taking bookings. The button leaves your page and the times already booked stay. Press Turn on again to bring it back.

What this does not do

• Appointments does not sync with Google Calendar or any other calendar.
• Kudo does not take a deposit or any payment for a booking.
• A visitor cannot book a time outside your hours or inside your notice period.
• Turning it off does not cancel the bookings already made.

Frequently asked questions

Is Appointments free?
No. Turning it on needs Pro or AI Pro.

Do I get an email for each booking?
Yes. Each booking is emailed to you and listed under Results.

Can I offer different services with different lengths?
Yes, up to 10, each with its own length.

Appointments, order requests or a form: which one?
Appointments is for booking a time. Order requests are for custom work where you reply with a price.

Still stuck? Write to support@getkudo.co with your page address.